Our 12 month product guarantee

If within 12 months of delivery or purchase of your The Unique Hour frames or lenses, you find possible production faults, such as material issues, defective frames or damage from the products manufacturing, The Unique Hour’s satisfaction guarantee offers replacement or repair of your purchase, completely free of charge.

The Unique Hour also offers a repair or replacement for problems experienced with vision during everyday use for claims made within 30 days of delivery or receipt of purchase.

Goods damaged in transit also fall under our 12 month guarantee and will entitle you to the same actions as a faulty product. If you wish to replace a faulty product that has been discontinued or is no longer available, we may offer you an exchange for a similar product or a refund.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from an The Unique Hour store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Change of mind

At The Unique Hour, we want your absolute satisfaction. If within 14 days of delivery, you change your mind on any of our non-prescription/ over-the-counter sunglasses, we will exchange your product for a new pair of your choice as long as the sunglasses are still in brand new and saleable condition with the original packaging intact.

We do not offer change of mind returns and exchanges for any other The Unique Hour product.

How do I make a claim?

To claim with The Unique Hour, simply return your glasses to your nearest store. Please be sure to have proof of purchase ready and available.

Any returns will be performed at your own expense.