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FAQ

How do I make a purchase?

Ordering online from Theuniquehour is easy! When viewing an item, simply add to cart, then proceed to checkout. There you will then be prompted to either sign in to your account or to create a new account. Finally, you will be directed to complete the Shipping address, shipping method, and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Can I purchase on my phone?

Yes, you can visit our mobile website on your smartphone by simply entering theuniquehour.com on the search bar of your browser. Our website is optimized for the best mobile shopping experience.

Is my payment information secure?

The details provided to theuniquehour.com will not be shared with any third parties under any circumstances. All data is subject to rigid data protection regulations. All details entrusted to Theuniquehour are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible. All sensitive data transferred to and from theuniquehour.com is encrypted using the most modern technology (SSL 128-bit). For security reasons, Theuniquehour does not save credit card information. The data is immediately passed to the company’s payment systems ,Eway or Stripe ,for payment processing. 

What if there’s a problem with my order?

If there are any issues with your order at all, please reach out to our team at info@theuniquehour.com where we will be available Monday to Friday to help you resolve your issues as soon as possible.

Can I make changes to my order?

Our orders are processed within 24-48 hours during business days. If you reach out to us before the item has been processed, we can help you make changes. But if your order has been processed and shipped out, you need to bear the round-trip freight for modifying the information.

Where do you ship to?

We ship Australia wide using Australia post.

How long will it take to deliver my products?

Shipping is done via Australia post with 1 option for standard postage. For standard postage please allow 1-5 working days for your package to arrive. Please note times may vary depending on Australia Posts’ schedule and demand.

How can I track my shipping?

You will receive an order tracking number from us when we ship your product. At that time, you can log in Aupost website https://auspost.com.au/mypost/track/#/search and enter your logistics tracking number for real-time tracking.

I have not received a confirmation email?

Order confirmation emails may take up to 30 minutes to send. Please make sure to check your junk folder, and add our email info@theuniquehour.com to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us info@theuniquehour.com we will get it sorted. 

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